From our experience, no two clients are the same
That’s why we’ve developed a range of services and ways of working to meet your needs. We’ve organised these services into two areas; Advice and Planning, providing information to begin your project, and Development and Delivery, supporting you with practical application of our advice, whether online or in the office.
Your consultation requirements are as unique as your project
which is why we’ve adopted a flexible approach to the types of advice we offer.
These include:
Scoping a consultation
How to develop and deliver integrated consultation, communications, and continuous stakeholder engagement
Guidance on managing options within your proposals
Developing a consultation strategy that works
Delivering a consultation during and in a post-pandemic world
Best-practice response analysis and reporting
Consultations for Nationally Significant Infrastructure Projects (NSIP)
Digital media and online consultation engagement
Best practice in relation to equalities and diversity in consultation
Existing consultation document reviews
Support in the Development Consent Order pre-application and examination process
We can also support your team in the practical development and delivery of your consultation activities. This includes:
+ Consultation guides and technical documentation
The backbone of all consultation is how the proposals are presented to the public and stakeholders. This includes the guide to consultation and any additional technical documents that provide more detailed information. It’s essential that clear, relevant information is supplied, enabling the public to adequately respond to your proposals. Our group of professionals have ample experience in leading, compiling, and delivering this specialist material.
+ Digital consultation
Virtual engagement is now at optimal levels of ease, comfort, and usability. Our team of specialists can facilitate the successful delivery of state-of-the-art digital tools to consult with the public. With the use of online exhibition platforms and webinars, you can engage the public and stakeholders in a digital environment designed to emulate the event experience. Online, all of your consultation material can be made available at the touch of a button. This activity can be seamlessly integrated with online response-form technology to make the public’s user- interface simple, clear, and efficient.
+ Hybrid consultation
You may find yourself having to connect with groups where physical engagement is more apt. In such an instance, we’d recommend a hybrid approach; a blend of both digital and physical engagement for those who do not or cannot use your digital channels. We boast experience in delivering a collaboration of digital and physical consultation engagement to ensure our clients effectively reach their target audience.
+ Traditional public exhibitions and events
The physical world has not vanished and there will always be a need for traditional engagement. As restrictions continue to change, our clients will be expected to keep reaching out to the public using traditional methods. We can support in the planning and delivery of all types of public exhibitions, events, and activities.
+ Communications
We can support in the delivery of physical engagement and the production of print material, from exhibition boards to leaflet drops and other collateral that meet your needs. We can also provide materials for internal communications during the lifecycle of the consultation. Senior management, your wider organisation, and trusted stakeholders will desire activity updates; this is where presentations, infographics, and dashboards become essential tools to communicate to these interested parties.
+ Response consideration, reporting, and evaluation
The consideration of responses to consultation can determine your overall success in this space. Our experts can identify, evaluate, and report on issues raised during consultation. We can also lead on the drafting and finalisation of the consultation report, which documents how consultation was delivered, who responded, and the consideration of the issues raised. Once all is completed, you will need to evaluate the consultation activity. We can provide a debrief session along with an objective assessment of how the consultation has performed.
how we work
The world has changed, and so has our way of working.
Businesses and projects alike are now having to embrace a mix of remote and office-based service like never before. Thankfully, we’ve already adapted to this new challenge and offer support which bridges both remote and office-based service. From online advice to an extra pair of hands, our bespoke team is here to help in a way that’s customised to your project’s requirements.
As we move into a technologically driven era, our advice, planning, development, and delivery is at its peak to make sure communication throughout consultation on your project is clear, coherent, and fluid.
Find out more by having one of our experts contact you today!